Frequently asked questions

Is vaping dangerous?

Electronic cigarettes do NOT contain tobacco so they do not burn in the same way as traditional cigarettes. They do not produce ash, carbon monoxide, benzene or any of the other dangerous by-products which result from burning tobacco.

The vaporization process produces no smell or residue. People nearby do not face the passive smoking dangers that are associated with traditional cigarettes.

Scientific research carried out so far has concluded that electronic cigarettes are substantially less harmful than traditional cigarettes. One study has concluded that the risks are equivalent to those of using nicotine patches.

Why does my discount code not work?

Discount codes do not work on our multi-pack offers as they already have a discount built into the price.


If you've tried using your discount code on our standard products and they still do not work, please email us at and we will be happy to assist.


Please be aware that some discount codes do have expiry dates.

How long will it take for my items to arrive?

Please view our shipping information page to find out when you should be able to expect your products.


I found the exact same product cheaper on a different site, can I price match it?

At Platos Vapes we pride ourselves in being incredibly competitively priced and would absolutely honor a price match. Please email with proof of the cheaper price elsewhere and we will allow a price match on a case-by-case basis.

 Please note there are certain criteria that must be met in order to utilize our price matching procedure. Please check our Terms and Conditions for more information.

What nicotine strength is right for me?

Ultimately this is down to your preference. If you are trying to quit traditional smoking and you are a heavy smoker then we recommend 50mg of nicotine salt. We have found that 50mg most closely resembles the nicotine sensation delivered by traditional cigarettes.

 If you are a lighter smoker (under 10 a day) then we recommend 35mg as this is a comfortable middle ground.

 For those that only vape, 20mg is our recommendation as this is the most common nicotine strength.

 We recommend experimenting with different strengths and for you to decide which strength is right for you.